WhereThingy
Here to help
Help & suggestions.
A question, a problem, or an idea for making WhereThingy a little more useful?
Get in touch.
Email support@wherethingy.app.
If something is not working, include the app version, your iPhone or iPad model, and what happened. Share only details you are comfortable sending. Please leave out private photos and your saved things unless they are necessary to explain the problem.
Sending us a link from a tag does not let us see your saved things.
Have an idea?
Tell us what you were trying to do and what would make it easier. A short note is plenty.
Send a suggestionYour email app opens with a subject filled in. You choose what to write and send.
A few things to try.
Scanning an NFC tag opens this website instead of the app.
An NFC tag is a small sticker or card you scan with your iPhone. Install WhereThingy and scan it again. Your iPhone may remember that you chose to open the website. If Safari shows an Open button for WhereThingy at the top of the page, tap it to open the installed app. You can only see things already linked to that tag in your own collection of saved things, called your library.
An NFC tag is missing from my saved things.
It may belong to someone else's library, have been removed, or not have arrived from iCloud yet. Check that your devices use the same Apple account and give iCloud time to update your saved things. Link the tag to your own things only if you want to use it for them.
Which language does WhereThingy understand?
WhereThingy understands English for now. Speak or type in English. You can also enter a Thing name and location yourself.
Voice, text or photo features aren't working.
You can type a thing's name and location yourself. To use your voice, check that WhereThingy has microphone access in your iPhone or iPad Settings. Apple's speech features may need an internet connection to download the files they need before first use.
I paid for a feature, but it is still locked.
Open WhereThingy Settings and choose Restore purchases. Use the Apple account that made the purchase. Unlimited Things and NFC Unlock are available separately. Everything Bundle includes both. You do not need to buy a feature you already own.
Can I turn off usage analytics?
Usage analytics tell us which features people use. For the app, turn off Share Anonymous Analytics in WhereThingy Settings. This stops new collection and clears usage information waiting to be sent, along with the random code used to identify this installation of the app. For this website, use Website statistics at the bottom of any page to change your choice. Website statistics start only after you allow them. Turning either option off does not erase information already received by the analytics service.
How we handle support messages and app data is explained in the privacy policy.